Support

Need a hand or have a question? You're in the right place. We're a small, real team and we read every message.

Email us

The fastest way to reach us is email: support@clarvostore.com. We reply within 2 business days — usually much sooner.

To help us sort things out quickly, please include your order number (it's in your confirmation email) and a short description of what's going on.

Check the FAQ first

A lot of answers are already waiting for you on our FAQ page — how downloads work, whether you need a paid Claude account, which level to start with, and more.

What we can help with

Download or access issues — you didn't get your files, or a link won't open.
Billing questions — a double charge or a question about your order.
Choosing a pack — not sure where to start? Tell us your goal and we'll point you to the right level.
Refunds — see our Refund Policy, then email us and we'll make it right.

Prefer a form? You can also reach us through our Contact page, and we'll get back to you the same way.